Empowering government to build better resident and employee experiences and get more value out of their civic engagement technology.

Learn More
govService

OpenForms

Build online forms and digitize workflows to transform services for you and your residents.

Request a Demo

Simple, intuitive digital services for all

Most interactions between residents and government happen at the local level. Whether requesting a pothole repair, starting a water service, or ordering a new trash bin, governments process thousands of resident requests every day. That’s why cities and counties trust Granicus with easily and effectively digitizing workflows and services.

What If You Could…

Transform any service

Transform any service

Pay a parking ticket. Register a pet. Apply for a permit. Simplify daily resident interactions and make digital services easier on your staff, too. This means fewer headaches for IT, while keeping services and responses more agile.

Simplify Submissions

Residents’ expectations are high, so OpenForms puts user experience at its core. Digital services work across all browsers and devices and are updated automatically with the latest best practices, ADA/WCAG compliance standards, and modern design trends.

Automate Workflows

Using easy-to-use drag-and-drop features, assemble an approval path to automatically route submissions to the right people and departments, and manage form submissions from start to finish.

Close the Loop

Imagine the time you and residents can save with notifications throughout the submission process. OpenForms makes it possible to inform users of status updates automatically.

Granicus is trusted by 5,500+ government organizations worldwide

Learn how OpenForms is saving staff and residents time with online forms.

“As a department head, I now could work with our judges to implement policy changes in minutes, not days or even months. I could build a form in OpenForms and make it go live on our website tomorrow.”

Crystal Sprague, Court Administrator for KCK Municipal Court
Crystal Sprague, Court Administrator for KCK Municipal Court
Read Case Study

“We would see up to 70 customers waiting in line in our service area. Now, with OpenForms, we’ve had up to 90% shift online for some of our key services, and we have seen a significant reduction in face-to-face transactions. The City also measured a 31% reduction in call volumes, with 36,000 less calls annually.”

Elissa Graves, City of Tea Tree Gully
Elissa Graves, City of Tea Tree Gully
Read Case Study

"Transforming our PDF forms was never about simply moving existing paper processes online. It was about creating digital service experiences that simplified and streamlined every step of the customer interaction.”

Hyma Vulpala, Digital & Data Transformation Officer, Yarra Ranges Shire Council
Hyma Vulpala, Digital & Data Transformation Officer, Yarra Ranges Shire Council

How Can OpenForms Help?

Create online forms and workflows using drag and drop functionality so you can reduce service costs and encourage more resident self-service.

alt

Modernize outdated processes so you can rapidly respond to resident needs and increase community engagement.

alt

Allow staff to build custom workflows and forms without technical skills or time-consuming customizations.

alt

Serve Residents Faster & Better with OpenForms

Easy for both residents and staff to use.

Transform any service

Simplify Processes

Utilize practical and easy-to-use solutions to manage complex resident and staff needs with the flexibility to integrate with existing systems.

Automate Workflows

Visualize workflows, identify process bottlenecks, and leverage actionable insights for continuous improvements.

Simplify Submissions

Automate Workflows

Build with Ease

Allow staff to build custom workflows and forms without technical skills or time-consuming customizations.

Get Started

It’s time to digitize your forms and processes!

Thank you for your submission.

We will be in touch shortly.